Frequently Asked Questions

What is Gembridge?

Gembridge  is a global online marketplace committed to unlocking the true value of coloured gemstones for a verified community of buyers, sellers and consignees.

Gembridge is regulated by Singapore’s Ministry of Law for purposes of anti-money laundering and countering the financing of terrorism, in cooperation with the Financial Action Task Force (FATF), which is leading regulatory reforms across 200 countries.

How do I TRADE WITH TRUST™?

Every member of the Gembridge trading community has submitted to a stringent verification process, including a peer review, so that everyone on Gembridge can TRADE WITH TRUST™. Gemstones are bought and sold via a secure and insured door-to-door service. Gembridge manages counterparty risks and offers a U.S.dollar-based escrow account. Payment is only released when a transaction is complete.

How much will you charge me?

Gembridge membership is free. Gembridge charges 5% sales commission for sellers and 3% sales commission for buyers.Gembridge charges market rates for certification, verification reports, secure courier services, secure viewing room facilities, and insurance.

WELCOME DEAL: Gembridge is offering commission-free trades until June 30, 2021 for transactions under US$100,000. 

How do I register?

Visit GEMBRIDGE.COM, tap the REGISTER button, fill out the online form and agree to our Terms & Conditions to register.

What is a payment gateway?

A payment gateway securely authorises and processes payments between buyers and sellers.

Do you have a returns policy?

Articles can be returned if you use our secure viewing room service, via Brink’s or consign articles to other Members; however, direct trades are final.

Are my coloured gemstones insured?

Jewellers’ Blocks insure your articles at our Gembridge Hubs. Brink’s, or your preferred courier service, will ensure your shipment is insured. Only Brink’s can ship to our secure viewing room service. We make sure your articles on consignment to members of Gembridge are insured.

How does Gembridge verify its clients?

Gembridge verifies company and individual details through peer review and millions of records from global sanctions, anti-money laundering and terrorist financing watchlists, as well as checking for Politically Exposed Persons (PEPs) and adverse media.

What does a 'verified community' mean?

Whether you’re buying, selling or consigning, Gembridge effectively ensures that every Gembridge member you trade with has passed through our verification process and is a trusted partner with whom you can trade freely. We are planning to introduce many new services, such as trade financing, which is far easier within a verified community.

What's the easiest way to list on Gembridge?

To list a coloured gemstone on Gembridge, please log in to access our LISTING FORM. Submit a form for each item you want listed, including images, videos and lab reports, if available. You will receive a record of every listing you submit.

Can I use my own secure courier?

You are welcome to use your preferred courier service or the Gembridge service, via Brink’s or FedEx.

Can I view items in person?

Buyers can request a viewing at their local Brink’s office, paying market rates for the shipment and secure viewing room. On acceptance, payment is made through the gateway. Should the buyer reject the articles, the seller pays the shipment costs back to the Global Hub. Brink’s must handle the shipping from our Global Hubs to maintain chain of custody.

Can I list my coloured gemstones on Gembridge with their reports?

Yes, as long as the reports have been issued by a reputable lab. Once sold, we verify your articles before final shipping to the buyer to ensure articles match their certificates.

If I wish to withdraw my listing, will there be a penalty?

No, there is no charge to take down unsold listings. To request removal of a confirmed listing on Gembridge, write to info@gembridge.com

If you sell the formerly listed article to another Gembridge Member (current or former) within 12 months, you must inform us and provide details of the sale. As a Gembridge Member (current or former) who purchases a formerly listed article, you must inform us, in writing, noting the details of the article, the purchase price paid and the seller’s identity. In either of these instances, you agree that Gembridge reserves the right to the relevant commission of the sale from both the seller and buyer.

Can I have my own Storefront on Gembridge?

Yes, a branded presence, or Gembridge Shopfront, is available. The platform makes getting started with e-commerce simple, turning your business into a world-class player overnight.

Can I place my coloured gemstones on consignment with another client?

Yes, we just require additional information from the consignee about their insurance, security arrangements and financial health. If additional insurance is required, Gembridge can assist.

Who pays for secure transportation when gemstones are sold?

In the world of remote purchasing, Gembridge believes that the cost of sales should be shared between buyers and sellers. Transportation to a Gembridge Hub is borne by the seller; from the Hub, by the buyer.

Can I opt-out of verifying my gemstones at a Gembridge Hub?

If a pair of sellers and buyers are well known to each other they can collectively opt-out of sending stones through the Gembridge Hubs and having verification reports issued. In this scenario, the seller and buyer are comfortable carrying the risks. Both parties must be agreeable to this arrangement. After the proceeds of sale are collected and held by Gembridge, the buyer would use whichever courier service they prefer to ship the stones.

Can I de-list a gemstone to sell to non-Gembridge Member?

Yes, you can de-list a gemstone from Gembridge at no cost and sell it to a non-member of Gembridge. However, if you sell it to another Gembridge member within 12 months, you must inform us and provide details of the sale. Gembridge reserves the right to the relevant commission of the sale from both the seller and buyer.

What is a Gembridge Ambassador?

Gembridge has engaged many of the world’s leading and most prominent gemstone dealers to represent the platform in key markets. The Ambassador’s role is to support members in their part of the world and grow the Gembridge business globally.

Where are the Gembridge Hubs?

There are Gembridge Hubs in Bangkok, Beirut, Bogota, Geneva, Jaipur, London, New York and São Paulo, with other locations coming soon, including China and Hong Kong. A Gembridge Ambassador is attached to each Hub, along with sales and membership support, a local lab partner for verification reports, and a Gembridge Studio, which offers the Gembridge proprietary imaging technique – TRUE NATURE™ – that presents gemstones in the best way possible to support digital transactions.

When is payment made for articles and services?

Articles purchased and services rendered are to be settled immediately.

Is Gembridge a licensed company?

Yes, Gembridge is incorporated in Singapore and holds a Precious Stones and Precious Metal Dealing and Trading License, issued by the Singapore Government.

Gembridge is also a commercial member of CIBJO, and is a member of the ICA and the Responsible Jewellery Council (RJC).