Frequently Asked Questions

About Gembridge

Gembridge is the coloured gemstone marketplace for the world. An online platform, Gembridge enables a verified community of buyers, sellers and consignees to Trade With Trust™. Gembridge is regulated by Singapore’s Ministry of Law for purposes of anti-money laundering and countering the financing of terrorism, in cooperation with the Financial Action Task Force (FATF), which is leading regulatory reforms across 200 countries.

Gembridge verifies company and individual details through peer review and millions of records from global sanctions, anti-money laundering and terrorist financing watchlists, as well as checking for Politically Exposed Persons (PEPs) and adverse media.

Whether you’re buying, selling or consigning, Gembridge effectively ensures that every Gembridge member you trade with has passed through our verification process and is a trusted partner with whom you can trade freely.

Every member of the Gembridge trading community must pass a stringent verification process, helping everyone to TRADE WITH TRUST™. Trade members must also submit to a peer review to ensure the highest standards of integrity. Gemstones are bought and sold via a secure and insured door-to-door service. Gembridge manages counter-party risks and offers a U.S.dollar-based escrow account. Payment is only released when a transaction is complete.

Account Creation

Visit GEMBRIDGE.COM, tap the REGISTER button, fill out the online form and agree to our Terms & Conditions, Disclosure & Listing Policy and Charter to register. You can join Gembridge as a Trade Professional or - for those who don’t necessarily make a living out of buying and selling - a Friend of Gembridge.

Products

Buyers can request a viewing at their local Brink’s or Malca-Amit office, paying market rates for the shipment and secure viewing room. On acceptance, payment is made through the gateway. Should the buyer reject the articles, the seller pays the shipment costs back to the Global Hub. Brink’s or Malca-Amit must handle the shipping from our Global Hubs to maintain chain of custody.

Yes, as long as the reports have been issued by a reputable lab. Before shipping, the Buyer has the option to pay for a verification report which matches the stone against the cataloguing details in the listing. This confirms that the Seller is shipping the stone exactly as described and ensures the Buyer gets what they pay for.

Yes, you can feature a themed selection of coloured gemstones on Gembridge.

Jewellers’ Blocks insure your articles at our Gembridge Hubs. All shipments must be insured. We make sure your articles on consignment to members of Gembridge are insured.

Yes, we just require additional information from the consignee about their insurance, security arrangements and financial health. If additional insurance is required, Gembridge can assist.

To list a coloured gemstone on Gembridge, please log in to access our LISTING FORM. Submit a form for each item you want listed, including images, videos and lab reports, if available. You will receive a record of every listing you submit.

Payments and Charges

Gembridge membership is free. Gembridge charges Trade Members 5% sales commission for sellers and 3% sales commission for buyers, which are included in the gross price listed. Gembridge charges market rates for secure viewing room facilities, certificates and insurance. Gembridge offers worldwide shipping at a flat fee of US$100 which is paid by the Buyer. This applies to standard transactions only with a value less than US$50,000, direct point to point shipping and excludes local taxes and duties. The Buyer can also request and pay US$50 for a verification report prior to final shipment.

No, there is no charge to take down unsold listings. To request removal of a confirmed listing on Gembridge, write to info@gembridge.com If you sell the formerly listed article to another Gembridge Member (current or former) within 12 months, you must inform us and provide details of the sale. As a Gembridge Member (current or former) who purchases a formerly listed article, you must inform us, in writing, noting the details of the article, the purchase price paid and the seller’s identity. In either of these instances, you agree that Gembridge reserves the right to the relevant commission of the sale from both the seller and buyer.

A payment gateway securely authorises and processes payments between buyers and sellers.

The Buyer pays. Gembridge can help arrange the courier service on behalf of the Buyer with a US$100 flat worldwide shipping fee. This applies to standard transactions only with a value less than US$50,000, direct point to point shipping and excludes local taxes and duties.

Yes, you can de-list a gemstone from Gembridge at no cost and sell it to a non-member of Gembridge. However, if you sell it to another Gembridge member within 12 months, you must inform us and provide details of the sale. Gembridge reserves the right to the relevant commission of the sale from both the seller and buyer.

Articles purchased and services rendered are to be settled immediately.

Shipping and Returns

Stones may be returned if they do not match their cataloguing on Gembridge. The Buyer has 72 hours after delivery to notify Gembridge, who will investigate and charge the Seller for their return.

Our members are supported by a global network of Gembridge Ambassadors that connects the coloured gemstone market through our 16 Hubs, located in New York, Los Angeles, Chattanooga, Minas Gerais, Bogotá, London, Geneva, Munich, Nairobi, Beirut, Jaipur, Colombo, Bangkok, Singapore, Shanghai, and Sydney. An Ambassador is attached to each Hub, along with sales and membership support, a local lab partner for verification reports, and a Gembridge Studio, which offers the Gembridge proprietary imaging technique – TRUE NATURE™ – that presents gemstones in the best way possible to support digital transactions.

You are welcome to use your preferred courier service or the Gembridge service (see ‘How much will you charge me?’ for details).

General Questions

Yes, Gembridge is incorporated in Singapore and holds a Precious Stones and Precious Metal Dealing and Trading License, issued by the Singapore Government.

Gembridge has engaged many of the world’s leading and most prominent gemstone dealers to represent the platform in key markets. The Ambassador’s role is to support members in their part of the world and grow the Gembridge business globally.

Trade Associations

We have been accepted by the leading gemstone organisations in the world, including CIBJO - The World Jewellery Confederation, International Colored Gemstone Association (ICA) and the Responsible Jewellery Council (RJC).

CIBJO
International Colored Gemstone Association
Responsible Jewellery Council
The National Association of Jewellers